Your Trusted Cleaning Professionals
About Company
At MNCN Cleaners LLC, we believe that a clean space is a happy space. Since 2019, we’ve been providing top-quality cleaning services to homes and businesses throughout Washington D.C., Northern VA, and Maryland. Our team is dedicated to delivering spotless results with a focus on detail, reliability, and customer satisfaction. Whether you need routine cleaning, deep cleaning, or move-in/move-out services, we ensure every job is done with care and precision.
We Also Offer Commercial Cleaning
A clean workspace creates a better first impression and a healthier environment for employees and customers. From offices to retail spaces, MNCN Cleaners LLC provides reliable, high-quality commercial cleaning tailored to your business needs.
FAQ
Hiring a house cleaning service can seem overwhelming when you first begin searching for companies to work with. From pricing to services to allowing strangers in your home, it can be confusing to understand exactly what you’re getting with your cleaning service. This is why we have compiled a list of the most frequently asked questions that may come up when hiring a house cleaning service, and the kinds of answers you should receive — can be extremely helpful in making your final decision and having a smooth first service.
Why is the first time cleaning more expensive than the regular ongoing cleaning?
The first time any cleaning company comes to your space, it will most likely cost more, and that’s because we perform what’s called a deep cleaning. In order for your home to really stay clean for an extended period of time, you have to purge the buildup of dirt and grime.
How do I pay for my cleaning services?
We’ll charge your credit card on file the day after your cleaning. We accept Visa and MasterCard. Regular service clients can also leave a check for the cleaning crew to turn into the office.
Do you offer a satisfaction guarantee?
Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please submit an online review of us on an online site so others can see what our service has to offer. We love to read customer reviews!
Can I get an over the phone estimate or do you have to come to my home?
We provide free, no-obligation estimates over the phone and can email you detailed proposals. Occasionally, we may need to do an in-person estimate for accuracy. Call us at 305-510-1661 or request a quote online.
Do I need to provide any cleaning products or equipment?
We provide all of the equipment and supplies. However, If you have a pet, we would prefer to use your vacuum. We select our cleaning products carefully to ensure that they are environmentally friendly, non-toxic, non-allergenic, and non-abrasive. We do not use waxes, polishes, ammonia, bleach, scented or alcohol-based products. However, we will be happy to use any products that you supply.
Do I have to do anything to prepare for my cleaning service?
We do not want you to clean before we come, however there are some simple steps to get the most out of your cleaning service. Ensure we have access to your home, disarm alarms, and tidy up to avoid extra charges. You might also choose to put away valuables to prevent accidents.
How do I cancel or reschedule a clean if I am sick or something comes up?
Please provide 48 hours’ notice for reschedules or cancellations to avoid charges. Exceptions may be made for emergencies or illnesses on a case-by-case basis. No fees are incurred if you reschedule within the same week.
Is your company insured?
Yes, our employees are insured for any loss or breakage during cleaning, and we cover all employment taxes and workers’ compensation.
How will I let the cleaning crew in my house?
There are a few ways that you can let our crew in. One way would be an extra key; we handle all keys professionally and securely. We can meet prior to the scheduled day of cleaning to acquire the keys. We also can use garage openers, or codes. We assure you that all the information and keys you provide us will be handled securely and returned to you if you ever discontinue service. However, if we cannot enter your house or the key is no where to be found, you will be charged a cancellation fee.
Do I have to be home when you are cleaning?
No, we only need to be able to gain access to your home which can be done with a door code or key box. Of course, if you would like to be home, we love meeting our clients in person!
I have a dog/cat that must stay inside. Can your employees ensure this?
We’re pet-friendly! With that in mind, we need to be able to efficiently and safely do our job. Please let us know in advance about pet(s), we will clean around them and try our best not to disturb them. If your pets are aggressive or territorial, we would ask that you put them away for the safety of both our staff and your pet.
Loved by Our Happy Customers
Our Testimonials
Ready for a Spotless
Home or Office?
Let MNCN Cleaners LLC handle the cleaning so you can enjoy a fresh, stress-free space. Get in touch today for a free quote or to schedule your next cleaning!
